2018 Retail Fulfilment Summit Highlights

Key Takeways

PATH TO PURCHASE

It’s clear we’re moving towards a more innovative and personalised path to purchase. With the emergence of AR and VR, the digital and physical journey pre-purchase will be technology driven. Ensuring that the digital and physical channels are connected and aligned will be key to ensuring a memorable path to purchase in the future.

PICK AND PACK

Moving forward huge innovation is in the pipeline for pick and pack operations. We can expect robotics and AI to show advancements in automation and efficient warehousing. We have come into a new era of fully responsive, agile and 24/7 pick and pack capabilities.

LAST MILE DELIVERY

The last mile delivery revolution is gaining momentum particularly through the generation of even more radical new technology. Those who do not step up to transform their speed and transparency of delivery will start to fall further behind. To stay ahead of the expectations of Gen Y, all retailers are urged to pursue fast and memorable delivery strategies.

RETAIL TECH DISRUPTION

Retail Technology is forging ahead in the ability to disrupt and define industry leaders. Robotics will play a dominant role in moving forward and the opportunities in CX and humanoid robots will present retailers with a new physical and digital landscape.

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