Innovating business models to exceed customer expectations
8:00 Registration opens
8:50 Opening remarks from the Chair
Paul Greenberg, Executive Chairman and Founder, NORA
Preparing for the future in a new era of disruption
8:55 Opening Ministerial Announcement: Supporting the Australia retail industry for future growth
9:20 KEYNOTE: Disrupting traditional retail for global growth
- Determining the key components for retail success in 2018
- Investigating disruption in the coming years and how to prepare
- Disrupting traditional retail 3PL models for growth
Jack Gance, Chairman, My Chemist Warehouse
9:50 KEYNOTE: Re-focusing business capabilities to prepare for expansion
- Unlocking expansion potential in a changing retail landscape
- Examining how KMART is driving competitiveness in uncertain times
- How operational transformation can unleash competitiveness in a tough market
Ian Bailey, Managing Director, KMART
10:20 Panel Discussion: Adapting and remaining competitive against disruptive marketplaces such as Amazon
- Explore the differences between Amazon Marketplace and other marketplaces?
- Leveraging the online marketplace opportunity
- Achieving success on a marketplace
Panellists:
Sean Senvirtne, CEO, Mydeal Australia
Lana Hopkins, Founder, Mon Purse
Nati Harpaz, CEO, Catch
Philip Bonnano, Client Partner, facebook
11:00 Morning refreshments
11:30 Building a stand out cross- border capability
- Determining winning strategies to establish your cross – border operations
- Effectively conducting business internationally in different categories
- Selecting the geographic locations that align with your offerings - Exploring US and Asian opportunities
- Identifying new market opportunities India/Indonesia
Belinda Hay, Trade Start and Project Lead E-Commerce, Australian Trade Commission
12:00 Strategically leading your workforce into the future
- Attracting and fostering talent for the future of retail
- Designing a workforce to meet the evolving demands of the future consumer
- Building the ‘right’ capabilities and skills in your people
- Leading the workforce through a new realm of automation
Michael Donarth, Multichannel Manager, IKEA
12:30 Networking luncheon
Transforming fulfilment operations for cutting edge delivery
1:30 STRATEGIC LEADERS PANEL
Re-focusing your business capabilities to deliver more flexible and agile fulfilment
- Retaining competitiveness and market share through agile fulfilment
- Integrating ‘personalisation’ and branding to create a ‘stand-out’ retail fulfillment process, across all physical and digital platforms
- Harnessing the power of the mobile phone platform
Panellists:
Mark Ward, CEO, Officeworks
Adam Schwab, Managing Director, Lux Group
Jordan Muir, CEO, Aussie Farmers Direct
2:10 Innovating logistics in a disruptive environment
- Establishing how pioneering logistics enhances competitive advantage
- Exploring how marketplaces influence fulfilment now and in the future
- Assessing 3PL integrations – The key considerations
- Streamlining customer service and communications
Nati Harpaz, Chief Executive Officer, Catch
2:40 Afternoon refreshments
Enabling scale and cost reduction via technology innovations
3:10 Case study
Optimising growth through innovative omni-channel retail fulfilment
- Managing the complexities of omni-channel fulfilment delivery
- Increasing profitability through smart advanced replenishment processes
- Best practices for analysing financial performance across an increasingly growing multi-channel fulfilment process
Chau Banks, EVP, CIO and Channel Integration, New York & Company – USA 
3:40 Panel discussion: Open Diagnostic session: Technology focus
(Questions handed in during the two day conference will be answered by an expert panel)
Panellists:
Wayne Baskin, Deputy CEO, Chief Technology Officer, Booktopia
Chau Banks, EVP, CIO and Channel Integration, New York & Company – USA 
Peter Ratcliffe, Head of Digital, Retail Apparel Group
4:20 Keynote: Transitioning into a new realm of retail – The key considerations for future Australian retail success
- Presenting the key focus points for retail success today
- How the Officeworks’ journey is evolving and effectively overcoming new challenges
- Investigating what’s required now to raise the bar for excellence
Mark Ward, Managing Director, Officeworks
5:00 Closing remarks from the Chair and end of C-Suite day
5:10 Cocktail networking drinks