Innovating business models to exceed customer expectations

8:00 Registration opens

8:50 Opening remarks from the Chair

Paul Greenberg, Executive Chairman and Founder, NORA

Preparing for the future in a new era of disruption

8:55 Opening Ministerial Announcement: Supporting the Australia retail industry for future growth

9:20 KEYNOTE: Disrupting traditional retail for global growth

• Determining the key components for retail success in 2018
• Investigating disruption in the coming years and how to prepare
• Disrupting traditional retail 3PL models for growth

Jack Gance, Chairman, My Chemist Warehouse

9:50 KEYNOTE: Re-focusing business capabilities to prepare for expansion

• Unlocking expansion potential in a changing retail landscape
• Examining how KMART is driving competitiveness in uncertain times
• How operational transformation can unleash competitiveness in a tough market

Ian Bailey, Managing Director, KMART

10:20 Panel Discussion: Adapting and remaining competitive against disruptive marketplaces such as Amazon

• Explore the differences between Amazon Marketplace and other marketplaces?
• Leveraging the online marketplace opportunity
• Achieving success on a marketplace

Panellists:

Sean Senvirtne, CEO, Mydeal Australia

Lana Hopkins, Founder, Mon Purse

Nati Harpaz, CEO, Catch

Philip Bonnano, Client Partner, facebook

11:00 Morning refreshments

11:30 Building a stand out cross- border capability

• Determining winning strategies to establish your cross – border operations
• Effectively conducting business internationally in different categories
• Selecting the geographic locations that align with your offerings - Exploring US and Asian opportunities
• Identifying new market opportunities India/Indonesia

Belinda Hay, Trade Start and Project Lead E-Commerce, Australian Trade Commission

12:00 Strategically leading your workforce into the future

• Attracting and fostering talent for the future of retail
• Designing a workforce to meet the evolving demands of the future consumer
• Building the ‘right’ capabilities and skills in your people
• Leading the workforce through a new realm of automation

Michael Donarth, Multichannel Manager, IKEA

12:30 Networking luncheon

Transforming fulfilment operations for cutting edge delivery

1:30 STRATEGIC LEADERS PANEL

Re-focusing your business capabilities to deliver more flexible and agile fulfilment

• Retaining competitiveness and market share through agile fulfilment
• Integrating ‘personalisation’ and branding to create a ‘stand-out’ retail fulfillment process, across all physical and digital platforms
• Harnessing the power of the mobile phone platform

Panellists:

Mark Ward, CEO, Officeworks

Adam Schwab, Managing Director, Lux Group

Jordan Muir, CEO, Aussie Farmers Direct

2:10 Innovating logistics in a disruptive environment

• Establishing how pioneering logistics enhances competitive advantage
• Exploring how marketplaces influence fulfilment now and in the future
• Assessing 3PL integrations – The key considerations
• Streamlining customer service and communications

Nati Harpaz, Chief Executive Officer, Catch

2:40 Afternoon refreshments

Enabling scale and cost reduction via technology innovations

3:10 Case study

Optimising growth through innovative omni-channel retail fulfilment

• Managing the complexities of omni-channel fulfilment delivery
• Increasing profitability through smart advanced replenishment processes
• Best practices for analysing financial performance across an increasingly growing multi-channel fulfilment process

Chau Banks, EVP, CIO and Channel Integration, New York & Company – USA

3:40 Panel discussion: Open Diagnostic session: Technology focus

(Questions handed in during the two day conference will be answered by an expert panel)

Panellists:

Wayne Baskin, Deputy CEO, Chief Technology Officer, Booktopia

Chau Banks, EVP, CIO and Channel Integration, New York & Company – USA

Peter Ratcliffe, Head of Digital, Retail Apparel Group

4:20 Keynote: Transitioning into a new realm of retail – The key considerations for future Australian retail success

• Presenting the key focus points for retail success today
• How the Officeworks’ journey is evolving and effectively overcoming new challenges
• Investigating what’s required now to raise the bar for excellence

Mark Ward, Managing Director, Officeworks

5:00 Closing remarks from the Chair and end of C-Suite day

5:10 Cocktail networking drinks