8:45 Opening Remarks
9:00 International keynote: Omni-fulfilment and beyond
Jody Marshall, Group Product Manager Operations Domain, Walmart
9:30 Packing sustainability into your supply chain
Representative from SealedAir
10:00 Innovating your supply chain strategy to go international
Jack Gance, Chairman, My Chemist Warehouse
10:30 Leaders’ Panel: The importance of traceability; get a whole of supply chain view
Ben Franzi, GM of E-commerce and International, Australia Post
Jack Gance, Chairman, My Chemist Warehouse
Richard Whetton, Head of Fulfilment, Catch.com.au
Moderator: Andy Powell, Co-Founder and Director, Agile Retailing
Morning Break
Engagement Challenge: What top 3 trends are most affecting your fulfilment strategy?
11:30 – 13:00
Pick and Pack
Main Stage
- Do more with less: Enhancing efficiencies and optimising technology in your Supply Chain
John Bacon, Head of Supply Chain and Merchandise Support, Coles Liquor Group - Reengineering your operating model to incorporate click and collect
Matt Rowse, Digital Business Manager, Supercheap Auto - Balancing Bricks and Clicks: The benefits of mastering picking from store
Dean Salakas, Chief Party Dude, The Party People, Advisory Board Member, Tilly
Last Mile
Stream A
- Revitalise and Refresh: Optimising your supply chain to gain efficiency
Tony Villanueva, Supply Chain Director, The Body Shop - What can other sectors learn from food delivery?
- Same-day delivery: Necessity or a luxury?
Steve Fanale, CEO and Founder, Drive Yello
Personalised Service
Stream B
- Building a sustainable supply chain
Lisa McAuley, CEO, Global Trade Professionals Alliance - The importance of tracking and traceability in your customer strategy
Rebecca Smith, Head of Marketing ANZ, Thankyou - Globalising your supply chain: The next steps to reaching your market
Samir Faragallah, Global Supply Chain Manager, Blackwoods
Lunch
14:00 – 15:00
- Leading innovative change through automation
- Warehouse pick and pack best-practice
- End-to-end inventory visibility
- Catch Up: Innovating the Last Mile
Richard Whetton, Head of Fulfilment, Catch.com.au
- Exploring Urban Consolidation Centres
- Urban Delivery Optimisation Technology
- Delivering luxury and delicate items
Garry Gerard, CEO, Interflora
- Responding to customers on the move
Brendan Gillen, Global E-commerce Manager, 2XU - Emergency: A case study on sensitive delivery from the Australian Red Cross
Annette Sando, National Supply Chain Manager, Australian Red Cross Blood Service
Afternoon Break
16:00 T2’s transformation: Moving to an international, omnichannel market
Patrick Showyin, Supply Chain Director, T2
16:30 Building a global brand: What are the next steps to building your international supply chain
Amer Hussain, Vice President Integrated Supply Chain, Coca-Cola
17:00 Closing remarks
End of Day Two
11:30 A retail trip around the world: Who is the best of breed globally and domestically?
Brian Walker, CEO, The Retail Doctor
Top 100 Global Retail Influencer
12:00 The battle for improved customer service: An eCommerce Fulfilment Global Journey
Shane Lenton, Chief Information Officer, Cue Clothing
Lunch
13:30 Fireside Chat | Talent management in a time of disruptive change
Moderator: Dominique Lamb, CEO, National Retail Association
14:00 Panel | Diversity in Leadership: Why this can help you understand culture, trade and regulation
Moderator: Alison Cusack, President, Women’s International Shipping and Trading Association
15:00 Innovation Session | Co-creation: Creating memorable and impactful retail experiences
Danny Lattouf, Regional Head of Retail, VMLY&R ANZ.
15:30 End of forum & networking