8:45     Opening Remarks

9:00    International keynote: Omni-fulfilment and beyond

Jody Marshall, Group Product Manager Operations Domain, Walmart

9:30    Packing sustainability into your supply chain

Representative from SealedAir

10:00  Innovating your supply chain strategy to go international

Jack Gance, Chairman, My Chemist Warehouse

10:30    Leaders’ Panel: The importance of traceability; get a whole of supply chain view

Ben Franzi, GM of E-commerce and International, Australia Post
Jack Gance, Chairman, My Chemist Warehouse
Richard Whetton, Head of Fulfilment,
Moderator: Andy Powell, Co-Founder and Director, Agile Retailing

Morning Break

Engagement Challenge: What top 3 trends are most affecting your fulfilment strategy?

11:30 – 13:00

Pick and Pack
Main Stage

  • Do more with less: Enhancing efficiencies and optimising technology in your Supply Chain
    John Bacon, Head of Supply Chain and Merchandise Support, Coles Liquor Group
  • Reengineering your operating model to incorporate click and collect
    Matt Rowse, Digital Business Manager, Supercheap Auto
  • Balancing Bricks and Clicks: The benefits of mastering picking from store
    Dean Salakas, Chief Party Dude, The Party People, Advisory Board Member, Tilly

Last Mile
Stream A

  • Revitalise and Refresh: Optimising your supply chain to gain efficiency
    Tony Villanueva, Supply Chain Director, The Body Shop
  • What can other sectors learn from food delivery?
  • Same-day delivery: Necessity or a luxury?
    Steve Fanale, CEO and Founder, Drive Yello

Personalised Service
Stream B

  • Building a sustainable supply chain
    Lisa McAuley, CEOGlobal Trade Professionals Alliance
  • The importance of tracking and traceability in your customer strategy
    Rebecca Smith, Head of Marketing ANZ, Thankyou
  • Globalising your supply chain: The next steps to reaching your market
    Samir Faragallah, Global Supply Chain Manager, Blackwoods


14:00 – 15:00

  • Leading innovative change through automation
  • Warehouse pick and pack best-practice
  • End-to-end inventory visibility
  • Catch Up: Innovating the Last Mile
    Richard Whetton, Head of Fulfilment,

  • Exploring Urban Consolidation Centres
  • Urban Delivery Optimisation Technology 
  • Delivering luxury and delicate items
    Garry Gerard, CEO, Interflora

  • Responding to customers on the move
    Brendan Gillen, Global E-commerce Manager, 2XU
  • Emergency: A case study on sensitive delivery from the Australian Red Cross
    Annette Sando, National Supply Chain Manager, Australian Red Cross Blood Service

Afternoon Break

16:00     T2’s transformation: Moving to an international, omnichannel market

Patrick Showyin, Supply Chain Director, T2

16:30    Building a global brand: What are the next steps to building your international supply chain

Amer Hussain, Vice President Integrated Supply Chain, Coca-Cola 

17:00    Closing remarks

End of Day Two

11:30      A retail trip around the world: Who is the best of breed globally and domestically?  

Brian Walker, CEO, The Retail Doctor 
Top 100 Global Retail Influencer

12:00     The battle for improved customer service: An eCommerce Fulfilment Global Journey 

Shane Lenton, Chief Information Officer, Cue Clothing


13:30     Fireside Chat | Talent management in a time of disruptive change  

Moderator: Dominique Lamb, CEO, National Retail Association

14:00     Panel | Diversity in Leadership: Why this can help you understand culture, trade and regulation

Moderator: Alison Cusack, President, Women’s International Shipping and Trading Association 

15:00    Innovation Session | Co-creation: Creating memorable and impactful retail experiences

Danny Lattouf, Regional Head of Retail, VMLY&R ANZ.

15:30    End of forum & networking

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