Archives: Schedule

Post Type Description

Stream 4: Retail Tech Disruption

Retail Tech Disruption: Drivers in a new era of CX technology

11:40 Revealing the new realm of AI and machine learning to revolutionize the customer experience

Machine Learning and AI offer new opportunities and challenges for the Australian Retail Industry.
How can we use machine learning to assess and predict future profitability in every interaction with a consumer?
How can retailers prepare for online and global competitors’ impact on the market, and more importantly the increased consumer expectations and changes in consumer behaviour that brings?

Renee Gamble
Industry Leader, Retail Technology, Google


12:10 Exploring the emerging new realm of fulfilment technology : A conversation with Nathan Huppatz, Co-founder at,

Revolutionising the next phase of fulfillment technology – The path to the future
Pursuing deeper levels of customer centricity through technology
Identifying the key drivers for next level technology disruption

Nathan Huppatz


12:40 Free Shipping disruption! How your low-price logistics provider is ruining your brand

Your courier is often the only face your clients see
Assessing the services are they providing
Determining the levels of visibility are they are offering
The impact of your logistics provider on your brand?

Vince Fletcher
Carton Cloud


1:15 Networking luncheon





2:00 Exploring the evolution of augmented and virtual reality in a connected world

Determining how AR and VR technology is gaining influence in impacting both ecommerce and in-store customer experiences
Establishing how consumer uptake is growing, and the evolution of AR and VR’s role in future advantage
Aligning with new technology partners to exceed in future CX

Michael Donarth
Country Manager


2:30 Panel Discussion: A new role for retail: Retailer: tech company or both?

  • Transitioning into a retail technology organisation to lead
  • Exploring insights from the digital natives – How to spot opportunities in disruption
  • Examining how a disruptive approach differs from traditional retail?
  • Shared lessons on fast growth, tech platforms, and becoming technically agile

Nathan Huppatz

Michael Donarth
Country Manager

Renee Gamble
Industry Leader
Retail Technology, Google

Stream 3: Last-mile delivery

Last-mile delivery – Exceeding customer expectation in last mile delivery

11:40 Establishing the key components and coordination of international fulfilment strategies

Assessing the options for last mile delivery in new retail territories
Understanding the next steps in strengthening efficiency in international markets


Travis Robertson
Head of Multi-Channel Operations
Cotton On Group



12:10 Click & Collect – exploring its practical application and its adoption in Australia

Review Click & Collect’s emergence in Australia compared to global markets

What can we learn from mature click & collect models? How is Click & Collect interconnected with other innovations such as crowd-shipping, automation, etc. ?

What’s instore for the future of Click & Collect in Australia?
Click & Collect is set to transform retail supply chains, how can we be ready?

Mark Chapman
Director of Supply Chain & IT,
Pepkor (inc. Best & Less, Harris Scarfe)

Shanaka Jayasinghe
Senior Manager
GRA Supply Chain Pty Ltd

12:40 7 Steps to Building State-of-the-Art Delivery Operations

How to streamline your processes, improve their efficiency and reduce related costs
Asses the technologies to provide comprehensive visibility and communicate effectively
Explore ways to customize your customers’ experiences in order to build loyalty


Raanan Cohen


1:15 Networking luncheon





2:00 Fulfilment in the era in the era of Amazon: Getting ready for the next wave of fulfilment innovation

The strategic importance of fulfilment in retail
The big fulfilment challenges
How customer offer its of heart the at fulfilment put has Amazon


Johnathan Reeve
Retail’s Last Mile


2:30 Iconomy Fulfilment for the Future… it’s more than Click & Collect.

Why collection is key for the Individual Economy – Iconomy
The importance of collection to the individual
Click and Collect: Woolworths, Countdown and Dan Murphy’s
Next generation Iconomy Fulfilment

Tim Andrew


3:00 Roundtable Discussion

Meeting a new level of customer expectation through the last mile


Jonathan Reeve
Retail’s Last Mile

Stream 2: Pick & Pack Operations

Pick & pack operations – Transforming pick and pack operations

11:40 Aligning digital and physical fulfilment for future growth: Case Study Supercheap Auto

Assessing the real time costs of fulfilment innovation
How Costco’s Ecommerce capabilities are evolving to compete
Considering the implications of growth on supply chain efficiency


Angus McDonald
General Manager, Multichannel
Supercheap Auto


12:10 Optimising Omnichannel Fulfilment in Big Box Retail

Developing the right network model
Pathway to shared stock
Working across functions and keeping your people engaged

Jon Adams
Former Chief Fulfilment & Logistics Officer
The Warehouse Group, NZ

Luke Jecks
CEO,Naked Wines International


12:40 Determining the future of pick and pack best-practice

Investigating smart & scalable sortation systems
Exploring cutting edge solutions for start-ups or non-high speed applications
Revolutionising pick and pack – New technology: Sortveyor Denisort


Stefan R. Mahler
Managing Director
WRH Global


1:15 Networking luncheon




2:00 The future of drone technology in pick and pack operations

How air borne fulfilment centres will take flight in the years to come
The regulation and requirements for Australian Drone automation in warehousing and delivery
Recent pilot tests and their outcomes


Dr. Joel Spencer
Chief Executive Officer
The Institute for Drone Technology


2:30 Industry 4.0: Cyber physical systems and their use in warehouse logistics

What is The Fourth Industrial Age, and more specifically, what is a Cyber Physical System?
How are Cyber Physical Systems being applied in Retail and e-Commerce Warehousing today
Investigating the benefit to your business?


Paul Stringleman
Senior Sales Consultant


3:00 Roundtable Discussion: Pick and pack best practice in warehouses

  • Discover how to design the optimal warehouse layout
  • Learn from case studies how to deliver the benefits of automation in practice
  • Analyse where to locate your warehouse in the big cities

Facilitated by: Sealed Air

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