Stream 3: Last-mile delivery

Feb 27, 2018



Last-mile delivery – Exceeding customer expectation in last mile delivery

11:40 Establishing the key components and coordination of international fulfilment strategies

Assessing the options for last mile delivery in new retail territories
Understanding the next steps in strengthening efficiency in international markets


Travis Robertson
Head of Multi-Channel Operations
Cotton On Group



12:10 Click & Collect – exploring its practical application and its adoption in Australia

Review Click & Collect’s emergence in Australia compared to global markets

What can we learn from mature click & collect models? How is Click & Collect interconnected with other innovations such as crowd-shipping, automation, etc. ?

What’s instore for the future of Click & Collect in Australia?
Click & Collect is set to transform retail supply chains, how can we be ready?

Mark Chapman
Director of Supply Chain & IT,
Pepkor (inc. Best & Less, Harris Scarfe)

Shanaka Jayasinghe
Senior Manager
GRA Supply Chain Pty Ltd

12:40 7 Steps to Building State-of-the-Art Delivery Operations

How to streamline your processes, improve their efficiency and reduce related costs
Asses the technologies to provide comprehensive visibility and communicate effectively
Explore ways to customize your customers’ experiences in order to build loyalty


Raanan Cohen


1:15 Networking luncheon





2:00 Fulfilment in the era in the era of Amazon: Getting ready for the next wave of fulfilment innovation

The strategic importance of fulfilment in retail
The big fulfilment challenges
How customer offer its of heart the at fulfilment put has Amazon


Johnathan Reeve
Retail’s Last Mile


2:30 Iconomy Fulfilment for the Future… it’s more than Click & Collect.

Why collection is key for the Individual Economy – Iconomy
The importance of collection to the individual
Click and Collect: Woolworths, Countdown and Dan Murphy’s
Next generation Iconomy Fulfilment

Tim Andrew


3:00 Roundtable Discussion

Meeting a new level of customer expectation through the last mile


Jonathan Reeve
Retail’s Last Mile

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