Retail Tech Disruption: Drivers in a new era of CX technology
11:40 Revealing the new realm of AI and machine learning to revolutionize the customer experience
Machine Learning and AI offer new opportunities and challenges for the Australian Retail Industry.
How can we use machine learning to assess and predict future profitability in every interaction with a consumer?
How can retailers prepare for online and global competitors’ impact on the market, and more importantly the increased consumer expectations and changes in consumer behaviour that brings?
Industry Leader, Retail Technology, Google
12:10 Exploring the emerging new realm of fulfilment technology : A conversation with Nathan Huppatz, Co-founder at Costumes.com.au, ReadyToShip.com.au
Revolutionising the next phase of fulfillment technology – The path to the future
Pursuing deeper levels of customer centricity through technology
Identifying the key drivers for next level technology disruption
12:40 Free Shipping disruption! How your low-price logistics provider is ruining your brand
Your courier is often the only face your clients see
Assessing the services are they providing
Determining the levels of visibility are they are offering
The impact of your logistics provider on your brand?
1:15 Networking luncheon
2:00 Exploring the evolution of augmented and virtual reality in a connected world
Determining how AR and VR technology is gaining influence in impacting both ecommerce and in-store customer experiences
Establishing how consumer uptake is growing, and the evolution of AR and VR’s role in future advantage
Aligning with new technology partners to exceed in future CX
2:30 Panel Discussion: A new role for retail: Retailer: tech company or both?
- Transitioning into a retail technology organisation to lead
- Exploring insights from the digital natives – How to spot opportunities in disruption
- Examining how a disruptive approach differs from traditional retail?
- Shared lessons on fast growth, tech platforms, and becoming technically agile
Retail Technology, Google