Agenda
We’re in the process of bringing together the best of the best for the 2025 agenda. Be the first to hear about the latest updates by registering your interest on the link below as 10th Annual Retail Fulfilment Summit returns bigger & better with a fresh new look and dynamic line up of local and international speakers in 2025.
- 21 - 22 February 2024
- Melbourne Convention & Exhibition Centre
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Current and future government priorities
- Office of Supply Chain Resilience’s role in identifying vulnerabilities in supply chains critical to the national interest, illustrated with examples of previous work to reduce the impact of supply chain disruptions.
- How the National Reconstruction Fund, the Priority Area Co-investment Plans, the National Robotics Strategy, and the Buy Australian Plan initiatives are supporting Australian industry and link in with the retail sector.
Donna Looney
Head of Sovereign Capability and Supply Chains Division
Department of Industry, Science and Resources
- Evolving customer trends – how delivery speed plays a role in customer satisfaction
- Overcoming challenges of enabling on-demand delivery
- What retailers should consider when selecting a local delivery provider
Belinda Minieri
Group GM Supply Chain
JB HI-FI
Ben Goodger
GM, Strategy & Operations
Uber Direct ANZ
- How top leaders are conceptualising the future of retail amidst evolving challenges and opportunities
- A candid discussion on marrying sustainability goals with business objectives and ensuring a greener future without compromising on profitability
- Creating a workplace culture that attracts and retains skilled staff
- Exploring the future of emerging technologies in retail
- Addressing cybersecurity and data privacy challenges in an increasingly digital marketplace.
Moderator:
Rob Godwin
Co-Chief Executive Office
National Retail Association (NRA)
Panellists:
Adam McKinney
Director of Transportation
Walmart Logistics, USA 
Joe Sofra
Chief Executive Officer
ANC
Olivia Carr
Founder
Shhh Silk
Adam McKinney
Director of Transportation
Walmart Logistics, USA
Joe Sofra
Chief Executive Officer
ANC
Olivia Carr
Founder
Shhh Silk
- Explore current industry trends to highlight the factors compelling retailers to reassess their transformation strategies, placing a particular emphasis on technology.
- Tackling the intricacies involved in retail planning: encompassing a diverse product range, items with extended lead times, and products characterised by exceptionally slow turnover.
Tanya Burns
Demand and Replenishment Transformation Business Lead
Officeworks
Richard Burton
Director, Customer Success APAC
RELEX Solutions
Luke Tomkin
Managing Director
Accenture Australia
Tanya Burns
Demand and Replenishment Transformation Business Lead
Officeworks
Richard Burton
Director, Customer Success APAC
RELEX Solutions
Luke Tomkin
Managing Director
Accenture Australia
Stream ACreating customer centric fulfilment strategies to increase customer loyalty and spend
Chair:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
- Staying informed about changing customer preferences for delivery options and speed
- Expanding your organisation’s ability to offer increased delivery choices including same-day, next day and time-specific options
- Leveraging data analytics to identify regional trends and preferences for delivery methods
- Gaining real-time insights on customer feedback and market shifts to continuously adapt delivery services
Lloyd Kelly
Head of eCommerce
BWS
- Understanding the importance of delivery speed vs. reliability; is fastest always best?
- Determining the impact of delivery reliability or speed on customer loyalty
- Exploring the rise and fall of “quick commerce”, as well as Amazon and Temu’s delivery strategies
- Outlining tangible recommendations to meet customer expectations
Rob Hango Zada
Co-Founder / Joint Chief Executive Officer
Shippit
Matt Hassall
Online Orchestration System & Insights Manager
Super Retail Group
- Providing customers with a unique and tailored experience at every touchpoint of the fulfilment journey
- Using personalisation to increase customer loyalty to your brand and maximise its lifetime value
- Ensuring that your customers’ journey is shaped by their actions across all your organisation’s channels
Audrey Gater
Head of Ecommerce & Digital
Biologi
Stream BImproving profit margins through supply
chain efficiencies
chain efficiencies
Chair:
Nat Cooper
General Manager Global Logistics
Michael Hill
This session will touch on some core initiatives that are underway across network expansion, enhanced agility & responsiveness, and sustainability under our “Loreal for The Future” Global strategic priority.
- Enhance global reach and ensure growth.
- Swift adaptation to market changes for competitiveness.
- Drive long-term growth through sustainable practices.
Steve Bickers
Supply Chain Director ANZ
Loreal Consumer Products Division
- Learn how to balance insourcing and outsourcing to maximise operational efficiency and cost-effectiveness.
- Explore methods to optimise order flow for improved customer satisfaction and streamlined processes.
- Gain insights into effective demand and supply planning techniques to ensure seamless operations and minimise disruptions.
- Understand how optimising transportation can contribute to sustainability goals, including significant reductions in greenhouse gas emissions.
- Discover how being closer to your customers can lead to faster response times, cost savings, and overall improved service quality.
Adam Mckinney
Director of Transportation
Walmart Logistics, USA
- Evaluating the impact to the business of inaccurate location data including operational cost and lost revenue
- Customer transparency: Accurate ETA’s and notifications
- Learning from your customers accurate information
- Using data analytics to improve your operational efficiencies
Panellists:
Prash Ranjan
Senior Solutions Engineer
OniGroup
Jolly Ahuja
Head of Partnership Sales(SEA & ANZ)
Google Maps
Head – IT Applications
Team Global Express
Stream C
Implementing sustainable
fulfilment practices
fulfilment practices
Chair:
Rakesh Bandipelli
Director
Supply Chain and Logistics Association of Australia (SCLAA)
- Find financially viable ways to shift to sustainable packaging, reducing long-term expenses
- Contribute to sustainability goals by reducing polybag usage without compromising product quality
- Improve the sustainability of last-mile packaging, enhancing the customer experience and reducing waste
Karem Esqueda
Head of Logistics
Country Road Group
- Discussing the journey from traditional methods to the development of unified control systems
- Exploring both the advantages and drawbacks of implementing automation in warehouse operations.
- A provocative examination of the belief that automation is always beneficial, and considering its appropriateness for widespread adoption in the industry.
Karl Friesenbichler
Managing Director Officer
Ferag
- Focusing on a business model for Azura Fashion Group that supports the return and reuse of end-of-life luxury fashion items, aiming to minimise industry waste.
- Exploring incentives for customers to return luxury items, aligning with Azura’s commitment to a circular economy and responsible recycling.
- Implementing advanced AI, like the Azura Transformer, to optimise the logistics of returning and recycling fashion products, enhancing Azura’s sustainable practices.
- Developing strategies to use global online marketplaces for circulating fashion items, thereby extending their lifecycle and promoting a sustainable, circular fashion industry globally.
Samuel Wood
Chief Executive Officer and Co-Founder
Azura Fashion Group
Stream ACreating customer centric fulfilment strategies to increase customer loyalty and spend
Chair:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
- Staying informed about changing customer preferences for delivery options and speed
- Expanding your organisation’s ability to offer increased delivery choices including same-day, next day and time-specific options
- Leveraging data analytics to identify regional trends and preferences for delivery methods
- Gaining real-time insights on customer feedback and market shifts to continuously adapt delivery services
Lloyd Kelly
Head of eCommerce
BWS
- Understanding the importance of delivery speed vs. reliability; is fastest always best?
- Determining the impact of delivery reliability or speed on customer loyalty
- Exploring the rise and fall of “quick commerce”, as well as Amazon and Temu’s delivery strategies
- Outlining tangible recommendations to meet customer expectations
Rob Hango Zada
Co-Founder / Joint Chief Executive Officer
Shippit
Matt Hassall
Online Orchestration System & Insights Manager
Super Retail Group
- Providing customers with a unique and tailored experience at every touchpoint of the fulfilment journey
- Using personalisation to increase customer loyalty to your brand and maximise its lifetime value
- Ensuring that your customers’ journey is shaped by their actions across all your organisation’s channels
Audrey Gater
Head of Ecommerce & Digital
Biologi
- Ensuring a unified journey through seamless transitions between online browsing and in-store purchasing
- Leveraging AR and QR codes for immersive shopping experiences in-store
- Combining online convenience with in-store immediacy through real-time inventory and Click & Collect
- Using integrated customer data for tailored promotions
Moderator:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Panellists:
Guy Nappa
Chief Operating Officer
Oz Hair and Beauty
Jethro Marks
Co-Founder and Co-Chief Executive
The Nile
Anna Samkova
Strategic Advisor in Digital & Loyalty | Former Group GM for Digital & Marketin
Brand Collective
- Using a centralised inventory system to seamlessly execute your order fulfilment processes across multiple channels
- Enabling more flexible fulfilment options for your customers through the use of a combination of fulfilment channels
- Developing a holistic approach towards inventory management and fulfilment operations to improve customer experience, delivery speed and accuracy
- Enabling fulfilment from national distribution centre or from all stores
Moderator:
Jethro Marks
Co-Founder and Co-Chief
The Nile
Pannelists:
Marco Castelan
Director APAC
SPS Commerce
Amelia Conley
Ecommerce Manager
David Jones
Malek Mourad
National Material Planning Manager
Primo Foods
- Understanding the rising demand for diverse delivery options and the value of customer convenience
- Emphasising the importance of eco-friendly delivery methods and their long-term benefits
- Analysing trends in consumer purchasing habits, especially concerning Click & Collect and streamlined returns
- Exploring Out of Home networks, the advantages of Pickup/Drop Off points, and their associated costs
David McLean
Founder and Chief Executive Officer
Hubbed
Stream BImproving profit margins through supply
chain efficiencies
chain efficiencies
Chair:
Nat Cooper
General Manager Global Logistics
Michael Hill
This session will touch on some core initiatives that are underway across network expansion, enhanced agility & responsiveness, and sustainability under our “Loreal for The Future” Global strategic priority.
- Enhance global reach and ensure growth.
- Swift adaptation to market changes for competitiveness.
- Drive long-term growth through sustainable practices.
Steve Bickers
Supply Chain Director ANZ
Loreal Consumer Products Division
- Learn how to balance insourcing and outsourcing to maximise operational efficiency and cost-effectiveness.
- Explore methods to optimise order flow for improved customer satisfaction and streamlined processes.
- Gain insights into effective demand and supply planning techniques to ensure seamless operations and minimise disruptions.
- Understand how optimising transportation can contribute to sustainability goals, including significant reductions in greenhouse gas emissions.
- Discover how being closer to your customers can lead to faster response times, cost savings, and overall improved service quality.
Adam Mckinney
Director of Transportation
Walmart Logistics, USA
- Evaluating the impact to the business of inaccurate location data including operational cost and lost revenue
- Customer transparency: Accurate ETA’s and notifications
- Learning from your customers accurate information
- Using data analytics to improve your operational efficiencies
Panellists:
Prash Ranjan
Senior Solutions Engineer
OniGroup
Jolly Ahuja
Head of Partnership Sales (SEA & ANZ)
Google Maps
Head – IT Applications
Team Global Express
Explore strategies for optimising retail fulfilment operations and adapting to market dynamics. Learn from a company’s journey to streamline warehousing, leverage technology, optimise inventory, diversify logistics, and empower its workforce.
- Efficiently using larger space and new storage solutions
- How a WMS eliminated errors and streamlined operations
- Using data for inventory management and cost reduction
- Benefits of diversifying shipping options and partnerships
- Investing in staff development for operational excellence
Karolina Coggan
Head of Operations & Sustainability
Kulani Kinis
- Explore how Farmers and Quantiful automated stock fulfilment processes to enhance the in-store shopping experience through seamless and efficient operations
- Learn how Farmers manages a vast inventory spanning 60 stores and 1.4 million SKUS usinf AI
- Discover how automated stock replenishment by Quantiful minimises errors, ensuring precision and accuracy in Farmers’ retail operations, ultimately leading to satisfied customer
- Gain valuable insights from the Farmers and Quantiful partnership, uncovering lessons learned in change management and and how this collaboration has positioned Farmers for future growth and success in the retail industry
David Lean
Group Head of IT
James Pascoe Group of Companies
- How brand can support selling excess stock profitably
- Proactive stock management techniques
- How to deal with old stock
- How to leverage customer feedback to manage inventory
Jackie Kruger
Chief Operating Officer
Black Milk Clothing
Stream C
Implementing sustainable
fulfilment practices
fulfilment practices
Chair:
Rakesh Bandipelli
Director
Supply Chain and Logistics Association of Australia (SCLAA)
- Find financially viable ways to shift to sustainable packaging, reducing long-term expenses
- Contribute to sustainability goals by reducing polybag usage without compromising product quality
- Improve the sustainability of last-mile packaging, enhancing the customer experience and reducing waste
Karem Esqueda
Head of Logistics
Country Road Group
- Discussing the journey from traditional methods to the development of unified control systems
- Exploring both the advantages and drawbacks of implementing automation in warehouse operations.
- A provocative examination of the belief that automation is always beneficial, and considering its appropriateness for widespread adoption in the industry.
Karl Friesenbichler
Managing Director Officer
Ferag
- Focusing on a business model for Azura Fashion Group that supports the return and reuse of end-of-life luxury fashion items, aiming to minimise industry waste.
- Exploring incentives for customers to return luxury items, aligning with Azura’s commitment to a circular economy and responsible recycling.
- Implementing advanced AI, like the Azura Transformer, to optimise the logistics of returning and recycling fashion products, enhancing Azura’s sustainable practices.
- Developing strategies to use global online marketplaces for circulating fashion items, thereby extending their lifecycle and promoting a sustainable, circular fashion industry globally.
Samuel Wood
Chief Executive Officer and Co-Founder
Azura Fashion Group
Ben Nowlan
Chief Executive Officer
Sherpa
- Exploring how retailers can implement sustainable practices in their e-commerce operations to meet evolving customer expectations.
- Understanding the critical role of environmentally friendly practices in enhancing customer satisfaction, increasing profitability, and operational efficiency.
- Strategies for significantly reducing packaging waste while ensuring product integrity and safety.
- Leveraging advanced data analytics to optimise delivery routes, reduce travel distances, and effectively communicate the organisation’s achievements in reducing its carbon footprint.
Moderator:
Rakesh Bandipelli
Director
SCLAA
Panellists:
Mark Greaves
Chief Fulfilment Officer
Viare
Daniel Matenga
Fulfilment Operations Manager
Briscoes
Karem Esqueda
Head of Logistics
Country Road Group
- Discover how optimising inbound logistics can significantly reduce goods-in-transit (GIT) inventory, ensuring that resources are used more efficiently.
- Learn how addressing inbound logistics helps break the cycle of over-production, resulting in reduced resource usage and a positive impact on sustainability.
- Explore strategies to minimize waiting times, streamline direct lead-times, and improve capacity management, leading to reduced costs associated with overproduction.
- Understand how these optimisations offer not only immediate sustainability benefits but also long-term commercial advantages, making it a win-win for your organisation
Chithalka Navaratne
Group General Manager Supply
Hanes Brands Australasia
- Ensuring a unified journey through seamless transitions between online browsing and in-store purchasing
- Leveraging AR and QR codes for immersive shopping experiences in-store
- Combining online convenience with in-store immediacy through real-time inventory and Click & Collect
- Using integrated customer data for tailored promotions
Moderator:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Panellists:
Guy Nappa
Chief Operating Officer
Oz Hair and Beauty
Jethro Marks
Co-Founder and Co-Chief Executive
The Nile
Anna Samkova
Strategic Advisor in Digital & Loyalty | Former Group GM for Digital & Marketin
Brand Collective
- Using a centralised inventory system to seamlessly execute your order fulfilment processes across multiple channels
- Enabling more flexible fulfilment options for your customers through the use of a combination of fulfilment channels
- Developing a holistic approach towards inventory management and fulfilment operations to improve customer experience, delivery speed and accuracy
- Enabling fulfilment from national distribution centre or from all stores
Moderator:
Jethro Marks
Co-Founder and Co-Chief
The Nile
Pannelists:
Marco Castelan
Director APAC
SPS Commerce
Amelia Conley
Ecommerce Manager
David Jones
Malek Mourad
National Material Planning Manager
Primo Foods
- Understanding the rising demand for diverse delivery options and the value of customer convenience
- Emphasising the importance of eco-friendly delivery methods and their long-term benefits
- Analysing trends in consumer purchasing habits, especially concerning Click & Collect and streamlined returns
- Exploring Out of Home networks, the advantages of Pickup/Drop Off points, and their associated costs
David McLean
Founder and Chief Executive Officer
Hubbed
Explore strategies for optimising retail fulfilment operations and adapting to market dynamics. Learn from a company’s journey to streamline warehousing, leverage technology, optimise inventory, diversify logistics, and empower its workforce.
- Efficiently using larger space and new storage solutions
- How a WMS eliminated errors and streamlined operations
- Using data for inventory management and cost reduction
- Benefits of diversifying shipping options and partnerships
- Investing in staff development for operational excellence
Karolina Coggan
Head of Operations & Sustainability
Kulani Kinis
- Explore how Farmers and Quantiful automated stock fulfilment processes to enhance the in-store shopping experience through seamless and efficient operations
- Learn how Farmers manages a vast inventory spanning 60 stores and 1.4 million SKUS using AI
- Discover how automated stock replenishment by Quantiful minimises errors, ensuring precision and accuracy in Farmers’ retail operations, ultimately leading to satisfied customer
- Gain valuable insights from the Farmers and Quantiful partnership, uncovering lessons learned in change management and and how this collaboration has positioned Farmers for future growth and success in the retail industry
David Lean
Group Head of IT
James Pascoe Group of Companies
- How brand can support selling excess stock profitably
- Proactive stock management techniques
- How to deal with old stock
- How to leverage customer feedback to manage invent
Jackie Kruger
Chief Operating Officer
Black Milk Clothing
Ben Nowlan
Chief Executive Officer
Sherpa
- Exploring how retailers can implement sustainable practices in their e-commerce operations to meet evolving customer expectations.
- Understanding the critical role of environmentally friendly practices in enhancing customer satisfaction, increasing profitability, and operational efficiency.
- Strategies for significantly reducing packaging waste while ensuring product integrity and safety.
- Leveraging advanced data analytics to optimise delivery routes, reduce travel distances, and effectively communicate the organisation’s achievements in reducing its carbon footprint.
Moderator:
Rakesh Bandipelli
Director
SCLAA
Panellists:
Mark Greaves
Chief Fulfilment Officer
Viare
Daniel Matenga
Fulfilment Operations Manager
Briscoes
Karem Esqueda
Head of Logistics
Country Road Group
- Discover how optimising inbound logistics can significantly reduce goods-in-transit (GIT) inventory, ensuring that resources are used more efficiently.
- Learn how addressing inbound logistics helps break the cycle of over-production, resulting in reduced resource usage and a positive impact on sustainability.
- Explore strategies to minimize waiting times, streamline direct lead-times, and improve capacity management, leading to reduced costs associated with overproduction.
- Understand how these optimisations offer not only immediate sustainability benefits but also long-term commercial advantages, making it a win-win for your organisation
Chithalka Navaratne
Group General Manager Supply
Hanes Brands Australasia
- Unveiling the significance of impending mandatory ESG reporting in 2024 and its relevance to supply chains
- Extolla and Generate Zero’s role in simplifying ESG compliance while reframing it as a roadmap toward sustainability
- Grasping the global context of climate responsibility, regulatory landscapes, and leveraging data and technology for streamlined carbon emission reporting exploring a real-world case study demonstrating reduction strategies in action
Peter Kendall
Chief Executive Officer
Extolla
Carmen Vicelich
Chief Executive Officer
Generate Zero
- Examining the synergy between brand strength, workforce morale and customer satisfaction
- Developing innovative tools and strategies for workforce training and motivation
- Leveraging technology for efficient workforce operations and enhanced customer interaction
- Cultivating a culture of continuous improvement and adaptation in a dynamic retail world
Moderator:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Panellists:
Stephen Domancie
General Manager Retail
Kathmandu
Kristina Karlsson
Founder
kikki.K & Dream Life
- Explore the framework behind Princess Polly’s award-winning customer experience.
- Delve into the crucial interplay between Customer Experience (CX) and Operations.
- Discover practical tips for achieving synergy between the CX and Operations departments.
- Gain insights for leaders looking to inspire and drive effective change within their teams.
- Draw inspiration to become a transformative leader in the realm of customer experience and operations.
Alexandria Collis
Senior Director of Operations
Princess Polly
Extend your networking experience into the night at our exclusive After Party at Yarra Botanica. Celebrate your
achievements, dance the night away, and connect with industry professionals in a fun and festive atmosphere. The after party promises
an unforgettable evening of networking and entertainment.
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Kristina draws on her remarkable personal story and lived experience – of glittering success for two decades, subsequent failure and starting again – to engage and captivate the audience as she brings context & focus to sharing the most important learnings she made about creativity, innovation & resilience along the way.
Kristina Karlsson
Founder
kikki.K & Dream Life
- Personalising retail experiences – How AI creates tailored shopping and enhances customer service
- Elevating shopping and customer service – The role of voice recognition in improving shopping and customer support
- Predicting trends and managing inventory – Using AI for market insights, inventory efficiency and to understand consumer trends
- Examining cutting edge technologies reshaping eCommerce efficiency and scalability
Moderator:
Rakesh Bandipelli
Director
SCLAA
Panellists:
Marieke van Bruggen
Head of Digital Analytics & Optimisation
GPC Asia Pacific
Sergio Balmes
General Manager APAC
EIZ Pty Ltd
Samuel Brunt
Australian Operations Manager
BikesOnline
Marieke van Bruggen
Head of Digital Analytics & Optimisation
GPC Asia Pacific
Sergio Balmes
General Manager APAC
EIZ Pty Ltd
Leslie Pogson
Head of Data and Analytics
Catch
Samuel Brunt
Australian Operations Manager
BikesOnline
- Exploring the power of data in creating personalised customer journeys
- Understanding the challenges of data privacy and security in the context of personalisation
- Learning how to collect, analyse and leverage customer data responsibly
Leslie Pogson
Head of Data and Analytics
Catch
Jack Gance is the Co-Founder and Chairman of Chemist Warehouse Group, a $7 billion retail group. Jack has a wealth of experience in retail having been involved in the growth of the business since the first store opened in 1972. Chemist Warehouse has approximately 600 stores across Australia, New Zealand, Ireland and China and it’s the largest online retailer on Alibaba in China.
Jack will give his views on how retailers can keep up with increasing competition and customer expectations in today’s fast-changing retail environment.
Join this candid discussion to gain insights into how to;
- Understand your customers to ensure you meet their expectations and deliver an exceptional customer experience
- Keep your stores thriving and compete with online
- Develop loss prevention strategies to help preserve your profit margins amid rising costs
Hosted by:
Jack Gance
Chairman and Co-Founder
Chemist Warehouse Group
Stream A
Creating customer centric fulfilment strategies to increase customer loyalty and spend
Chair:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
- Innovating to increase your speed to market to stay competitive and meet increasing customer expectations
- Ensuring that your team has the training for specific processes and KPIs required for online order fulfilment
- Leveraging micro-fulfilment centres and your store footprint to maximise the speed with which you fulfil and deliver orders
Moderator:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Panellists:
Ethan Orsini
General Manager Omni Fulfilment
Super Retail Group
Malek Mourad
National Material Planning Manager
Primo Foods
Steve Bickers
Supply Chain Director ANZ
Loreal Consumer Products Division
- Establishing a micro fulfilment network
- Analysing the operational metrics that matter
- Building strong team engagement and behaviours
- Ensuring consistency in order fulfilment: Best practices
- The reality of managing workflows in space-restricted centres
Ethan Orsini
General Manager Omni Fulfilment
Super Retail Group
Matt Hassall
Online Ochestration System & Insights Manager
Super Retail Group
As consumer behaviour continues to evolve and their expectations increase, today’s brands and retailers are forced to reevaluate their own digital strategies to connect more products with consumers across the entire buying funnel – all while staying focused on profitability. Using examples from some of the world’s leading brands and retailers, this session will highlight current industry and shopping trends, identify the key challenges and provide the framework and solutions companies need to thrive in this fast-changing environment, including:
- Adopting a multichannel mindset – Develop a comprehensive and scalable strategy across 100s of marketing and sales channels
- Streamlining operations – Manage product and order data from a centralised system to increase agility and ensure accuracy
- Providing a unified customer experience – Deliver unified experiences through a consistent brand journey and flexible fulfilment models
- Simplifying the returns process – Drive greater customer loyalty by simplifying the returns process
Gordana Redzovski
Managing Director APAC
Rithum
Stream B
Improving profit margins through supply chain efficiencies
Chair:
Nat Cooper
General Manager Global Logistics
Michael Hill
- Developing a comprehensive and clearly defined warehouse receiving process to ensure that your fulfilment centre runs smoothly and cost-efficiently
- Establishing and evaluating performance metrics to identify inefficiencies and areas for improvement
- Unloading, checking and storing inventory efficiently and accurately to reduce inaccurate or lost inventory
Claire O’Hara
General Manager DC Operations and Continuous Improvement
Super Retail Group
- Discover how automation is giving retailers the competitive edge, enabling agility and resilience in retail, online and omnichannel fulfilment
- See how automation is driving fulfillment speed and accuracy, enabling high capacity in a compact footprint and driving efficiency in returns
- Dive into case studies from ANZ and around the world reviewing the different automation technologies for small, medium and large operations
Pas Tomasiello
Senior Regional Director- Sales and Solutions Development,
Dematic ANZ
- Stocking your items by demand closer to your customers, rather than your retail outlets, to reduce delivery time and costs
- Ensuring inventory is available in the right locations and channels to minimise lead times and avoid stockouts
- Weighing the pros and cons of holding inventory in multiple different locations and ensuring you maintain visibility over inventory in all locations
John Bacon
General Manager Supply Chain
The Reject Shop
Stream C
Mastering Fulfilment, Sustainability, Reverse logistic and Digital transformation
Chair:
Rakesh Bandipelli
Director
Supply Chain and Logistics Association of Australia (SCLAA)
- Implementing removal and recycling programs for products and packaging
- Embedding sustainability into your operational team and processes
- Industry partnerships and collaboration to drive circular outcomes at scale
Benefits of leveraging reverse logistics for sustainability success
Harry Boileau
General Manager
Winning Group
- Developing a user-friendly and transparent returns policy that promotes customer satisfaction
- Offering multiple returns options, including drop-off locations, mail-in returns and in-store returns
- Navigating the returns process for more complex items that require troubleshooting or education of your market
Lily Hargreaves
Head of eCommerce
Acler + Significant Other
- Collaborating with 3PLs to share tracking information with customers during the fulfilment process
- Ensuring that tracking data is integrated and synchronised to ensure the accuracy of information across different channels and platforms
- Mitigating supply chain disruptions through robust risk management strategies
- Enhancing flexibility with agile supply chain practices to respond to global challenges
- Building stronger partnerships with suppliers to maintain consistent
Mark Brady
National Warehousing Manager
Mondiale VGL
- Highlighting Freedom Australia’s legacy challenges in order management and fulfilment, leading to high costs and customer dissatisfaction
- Discussing the collaboration with Fluent Commerce and Nagarro, focusing on website overhaul, brand refresh, and fulfilment process modernisation
- Showcasing major improvements like 85% reduction in order cancellations and significant increases in stock accessibility and delivery efficiency
Joshua Rich
Digital Fulfilment Team Leader
Freedom
- Digitally transforming the supply chain and its capabilities (downstream)
- Eliminating over 1,000 hours per month of transactional and low-value-adding activities
- Enriched service level KPIs enabling a targeted customer-centricity approach
- Delivering increased workforce engagement, retention and digital capability
Andrey Jankovitz
Supply Chain Head,
Consumer Healthcare ANZ
Sanofi
- Discovering the importance of implementing integrated systems to ensure real-time accuracy in order processing and prevent split order challenges
- Delving into the common issues surrounding split orders and focusing on the pitfalls of disparate systems leading to miscommunication
- Learning how to proactively inform customers about order discrepancies, offer alternatives and set clear delivery expectations to boost satisfaction
Olivera Caiafa
Head of eCommerce
Repco Retail ANZ GPC Asia Pacific
- What trends are we seeing in the market that are driving businesses to automate their warehouse
- What could still be potentially holding some businesses back in 2024
- Building stellar business cases for automation projects – what to avoid and tips for success
Paul Stringleman
Sales Director Australia and New Zealand
Vanderlande
- Partnering with multiple carriers to negotiate competitive shipping rates and terms
- Utilising carrier optimisation software to choose the most cost-effective delivery options
- Analysing carrier performance data to ensure timely deliveries and reduced shipping costs
- Continuously evaluating carrier partnerships to adapt to changing market conditions
Moderator:
Nat Cooper
GM Global Logistics
Michael Hill
Panellists:
Nic Christofis
Sales Director
Transfreight
Daniel Ahmadi
Head of Supply Chain and Distribution and IT
Koala Living
Gavin Morgan
Head of Planning
Barbeques Galore
Join Gavin as he shares Barbeques Galore’s journey in improving the last mile experience for customers, the team, and the business. Learn how they have harnessed productivity, technology, and strategic partnerships to achieve operational efficiency and reduce costs in delivering large, seasonal, products nationwide.
- Leveraging technology to enhance operational efficiency
- Collaborating with 3PL partners to optimise logistics
- Navigating challenges of high MOQs and long lead times.
- Enhancing the last mile experience for customers and the team.
Gavin Morgan
Head of Planning
Barbeques Galore
- How high quality product data maximises investment in modern fulfilment and distribution technologies
- Tips for optimising content at scale and speeding time to market
- Why data collaboration is the foundation to creating efficiencies and building great product experiences for your customers
Gill Smythe
Managing Director
Skuvantage Salsify ANZ
In this presentation, Faraz will share the success lessons and challenges in implementing inventory planning and optimisation solutions for La Marzocco a mid-size operations spare parts and improving customer fulfilment rate from 70% last year to 97% on average this year (12% annual business growth). Faraz will cover successful factors for integrating a new inventory planning technology at La Marzocco.
- How to select the right tools for your organisation
- Improve data integrity by setting item master data governance across the organisation
- Building capability through people and processes
Faraz Bidar
Supplychain Planning and Operations Manager
La Marzocco
- Examining key processes, tools, and training for effective supply chain management, emphasizing structural and personnel aspects.
- Insights on Primo’s replenishment improvements, team collaboration, and overcoming initial challenges to achieve successful fulfillment.
- Shifting the focus of supply chain strategies post COVID-19 with a slowing global economy to enhance resilience drive cost out and efficiency
- Demonstrating a practical visual tool used at Primo to clarify supply chain concepts and improve team performance.
Malek Mourad
National Material Panning Manager
Primo Foods
Stream A
Creating customer centric fulfilment strategies to increase customer loyalty and spend
Chair:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
- Innovating to increase your speed to market to stay competitive and meet increasing customer expectations
- Ensuring that your team has the training for specific processes and KPIs required for online order fulfilment
- Leveraging micro-fulfilment centres and your store footprint to maximise the speed with which you fulfil and deliver orders
Moderator:
Rob Godwin
Co-Chief Executive Officer
National Retail Association (NRA)
Panellists:
Ethan Orsini
General Manager Omni Fulfilment
Super Retail Group
Malek Mourad
National Material Planning Manager
Primo Foods
Steve Bickers
Supply Chain Director ANZ
Loreal Consumer Products Division
- Establishing a micro fulfilment network
- Analysing the operational metrics that matter
- Building strong team engagement and behaviours
- Ensuring consistency in order fulfilment: Best practices
- The reality of managing workflows in space-restricted centres
Ethan Orsini
General Manager Omni Fulfilment
Super Retail Group
Matt Hassall
Online Orchestration System & Insights Manager
Super Retail Group
As consumer behaviour continues to evolve and their expectations increase, today’s brands and retailers are forced to reevaluate their own digital strategies to connect more products with consumers across the entire buying funnel – all while staying focused on profitability. Using examples from some of the world’s leading brands and retailers, this session will highlight current industry and shopping trends, identify the key challenges and provide the framework and solutions companies need to thrive in this fast-changing environment, including:
- Adopting a multichannel mindset – Develop a comprehensive and scalable strategy across 100s of marketing and sales channels
- Streamlining operations – Manage product and order data from a centralised system to increase agility and ensure accuracy
- Providing a unified customer experience – Deliver unified experiences through a consistent brand journey and flexible fulfilment models
- Simplifying the returns process – Drive greater customer loyalty by simplifying the returns process
Gordana Redzovski
Managing Director APAC
Rithum
- Highlighting Freedom Australia’s legacy challenges in order management and fulfilment, leading to high costs and customer dissatisfaction
- Discussing the collaboration with Fluent Commerce and Nagarro, focusing on website overhaul, brand refresh, and fulfilment process modernisation
- Showcasing major improvements like 85% reduction in order cancellations and significant increases in stock accessibility and delivery efficiency
Joshua Rich
Digital Fulfilment Team Leader
Freedom
- Digitally transforming the supply chain and its capabilities (downstream)
- Eliminating over 1,000 hours per month of transactional and low-value-adding activities
- Enriched service level KPIs enabling a targeted customer-centricity approach
- Delivering increased workforce engagement, retention and digital capability
Andrey Jankovitz
Supply Chain Head,
Consumer Healthcare ANZ
Sanofi
- Discovering the importance of implementing integrated systems to ensure real-time accuracy in order processing and prevent split order challenges
- Delving into the common issues surrounding split orders and focusing on the pitfalls of disparate systems leading to miscommunication
- Learning how to proactively inform customers about order discrepancies, offer alternatives and set clear delivery expectations to boost satisfaction
Olivera Caiafa
Head of eCommerce
Repco Retail ANZ GPC Asia Pacific
Stream B
Improving profit margins through supply chain efficiencies
Chair:
Nat Cooper
General Manager Global Logistics
Michael Hill
- Developing a comprehensive and clearly defined warehouse receiving process to ensure that your fulfilment centre runs smoothly and cost-efficiently
- Establishing and evaluating performance metrics to identify inefficiencies and areas for improvement
- Unloading, checking and storing inventory efficiently and accurately to reduce inaccurate or lost inventory
Claire O’Hara
General Manager DC Operations and Continuous Improvement
Super Retail Group
- Discover how automation is giving retailers the competitive edge, enabling agility and resilience in retail, online and omnichannel fulfilment
- See how automation is driving fulfillment speed and accuracy, enabling high capacity in a compact footprint and driving efficiency in returns
- Dive into case studies from ANZ and around the world reviewing the different automation technologies for small, medium and large operations
Pas Tomasiello
Senior Regional Director- Sales and Solutions Development,
Dematic ANZ
- Stocking your items by demand closer to your customers, rather than your retail outlets, to reduce delivery time and costs
- Ensuring inventory is available in the right locations and channels to minimise lead times and avoid stockouts
- Weighing the pros and cons of holding inventory in multiple different locations and ensuring you maintain visibility over inventory in all locations
John Bacon
General Manager Supply Chain
The Reject Shop
- What trends are we seeing in the market that are driving businesses to automate their warehouse
- What could still be potentially holding some businesses back in 2024
- Building stellar business cases for automation projects – what to avoid and tips for success
Paul Stringleman
Sales Director Australia and New Zealand
Vanderlande
- Partnering with multiple carriers to negotiate competitive shipping rates and terms
- Utilising carrier optimisation software to choose the most cost-effective delivery options
- Analysing carrier performance data to ensure timely deliveries and reduced shipping costs
- Continuously evaluating carrier partnerships to adapt to changing market conditions
Moderator:
Nat Cooper
GM Global Logistics
Michael Hill
Panellists:
Nic Christofis
Sales Director
Transfreight
Daniel Ahmadi
Head of Supply Chain and Distribution and IT
Koala Living
Gavin Morgan
Head of Planning
Barbeques Galore
Join Gavin as he shares Barbeques Galore’s journey in improving the last mile experience for customers, the team, and the business. Learn how they have harnessed productivity, technology, and strategic partnerships to achieve operational efficiency and reduce costs in delivering large, seasonal, products nationwide.
- Leveraging technology to enhance operational efficiency
- Collaborating with 3PL partners to optimise logistics
- Navigating challenges of high MOQs and long lead times.
- Enhancing the last mile experience for customers and the team.
Gavin Morgan
Head of Planning
Barbeques Galore
Stream C
Mastering Fulfilment, Sustainability, Reverse logistic and Digital transformation
Chair:
Rakesh Bandipelli
Director
Supply Chain and Logistics Association of Australia (SCLAA)
- Implementing removal and recycling programs for products and packaging
- Embedding sustainability into your operational team and processes
- Industry partnerships and collaboration to drive circular outcomes at scale
- Benefits of leveraging reverse logistics for sustainability success
Harry Boileau
General Manager
Winning Group
- Developing a user-friendly and transparent returns policy that promotes customer satisfaction
- Offering multiple returns options, including drop-off locations, mail-in returns and in-store returns
- Navigating the returns process for more complex items that require troubleshooting or education of your market
Lily Hargreaves
Head of eCommerce
Acler + Significant Other
- Collaborating with 3PLs to share tracking information with customers during the fulfilment process
- Ensuring that tracking data is integrated and synchronised to ensure the accuracy of information across different channels and platforms
- Mitigating supply chain disruptions through robust risk management strategies
- Enhancing flexibility with agile supply chain practices to respond to global challenges
- Building stronger partnerships with suppliers to maintain consistent
Mark Brady
National Warehousing Manager
Mondiale VGL
- How high quality product data maximises investment in modern fulfilment and distribution technologies
- Tips for optimising content at scale and speeding time to market
- Why data collaboration is the foundation to creating efficiencies and building great product experiences for your customers
Gill Smythe
Managing Director
Skuvantage Salsify ANZ
In this presentation, Faraz will share the success lessons and challenges in implementing inventory planning and optimisation solutions for La Marzocco a mid-size operations spare parts and improving customer fulfilment rate from 70% last year to 97% on average this year (12% annual business growth). Faraz will cover successful factors for integrating a new inventory planning technology at La Marzocco.
- How to select the right tools for your organisation
- Improve data integrity by setting item master data governance across the organisation
- Building capability through people and processes
Faraz Bidar
Supplychain Planning and Operations Manager
La Marzocco
- Examining key processes, tools, and training for effective supply chain management, emphasizing structural and personnel aspects.
- Insights on Primo’s replenishment improvements, team collaboration, and overcoming initial challenges to achieve successful fulfillment.
- Shifting the focus of supply chain strategies post COVID-19 with a slowing global economy to enhance resilience drive cost out and efficiency
- Demonstrating a practical visual tool used at Primo to clarify supply chain concepts and improve team performance.
Malek Mourad
National Material Panning Manager
Primo Foods
- Integrating data sharing platforms across systems and companies to ensure greater visibility across consumer trends and movement of goods
- Creating digitally enabled ports to reduce port congestion
- Examining the government’s role in supporting Australia’s logistics industry
- Developing cross-sector partnerships to ensure transparency and effective continuity planning during times of disruption
Moderator:
Rakesh Bandipelli
Director
SCLAA
Panellists:
Leatrice Treharne
Head of Business Development
Port of Melbourne
Mark Brady
National Warehousing Manager
Mondiale VGL
Darren McNamara
Director Freight Strategy
Transport for NSW
Leatrice Treharne
Head of Business Development
Port of Melbourne
Mark Brady
National Warehousing Manager
Mondiale VGL
Darren McNamara
Director Freight Strategy
Transport for NSW
Wrap up the summit with a delectable dinner on 22nd of February at Pure South Dining. This is your opportunity to savor great food, share experiences, and solidify connections. It’s the perfect ending to two days of learning and networking.
Time: 7:30 pm, Pure South Dining
Price: $295 (Only available to attendees)
Book Now
Book before Friday 2nd February and save $100 off the standard rate
Conference Only
- Access to both conference days
- Post event pack (including presentation slides)
- Pre-Conference Welcome Reception Function
- Networking Cocktail Function
- After Party Function
Team Discounts
(3 Passes)- Access to both conference days
- Post event pack (including presentation slides)
- Pre-Conference Welcome Reception Function
- Networking Cocktail Function
- After Party Function
Team Discounts
(5 Passes)- Access to both conference days
- Post event pack (including presentation slides)
- Pre-Conference Welcome Reception Function
- Networking Cocktail Function
- After Party Function